FAQs

At Emergency Drug Partners Inc, we exclusively accept orders through our secure website platform. Regrettably, we do not facilitate order placements over the phone. To initiate your order, please visit our website and follow the simple steps outlined for a seamless and efficient process. If you'd like to proceed with placing an order, kindly click here to get started.

The request for your cell phone number serves the purpose of facilitating communication between our physicians and you regarding your order and prescriptions. It allows us to promptly reach out to address any specific concerns, provide updates, or ensure that you receive essential information regarding your healthcare.

Your cell phone number is a crucial element in ensuring a seamless and responsive communication channel, enabling us to enhance the overall efficiency and effectiveness of our service.

For any questions or further assistance, please do not hesitate to contact us at physician@emergencydrugkits.com

In accordance with telemedicine laws, our physicians are mandated to verify the identity of patients through a government-issued photo ID. This verification process ensures compliance with legal and regulatory standards. To facilitate this, we request a clear photo of your unexpired government-issued ID, such as a driver’s license or passport.

Your cooperation in providing this information is crucial in maintaining the highest standards of compliance and security in our telemedicine services.

For any specific concerns or further assistance, please contact our team at physician@emergencydrugkits.com

You will not receive all 5 antibiotics if you are allergic to any antibiotic within the same family as those included in the Emergency Kit. Our emergency antibiotic kits are specifically designed for stressful situations where immediate access to medical assistance is unavailable.

Our physicians exercise the utmost caution when prescribing, taking into account potential allergic reactions. If there is an identified allergy within a specific antibiotic family, alternatives from a different class will be considered and dispensed. This ensures that your prescription is tailored to prevent adverse reactions and avoid exacerbating a medical emergency.

For any specific concerns or inquiries related to your prescription, please contact our medical team at physician@emergencydrugkits.com

If you believe there is an issue with your order, please promptly contact our customer service team at orders@emergencydrugkits.com within 30 days of receiving your order. Timely communication is crucial to addressing any concerns or discrepancies effectively.

We strongly recommend thoroughly checking your order upon arrival to ensure its accuracy and address any potential issues promptly.

For any specific inquiries or further assistance, please feel free to reach out to us.

Yes, you are eligible to purchase multiple Emergency Drug Kits, provided you have a legitimate reason for owning additional cases. During the standard checkout process, you can apply for approval to acquire more than one Emergency Drug Kits.

Examples of eligible situations include storing one in your vehicle, having a second home address, using one in an RV or Motorhome, at a cabin, on a boat or houseboat, or keeping one at your office or workplace.

This approach ensures that our emergency antibiotic kits are accessible and strategically located for your convenience in various situations. For any specific inquiries or concerns, please feel free to reach out to us at care@emergencydrugkits.com

At Emergency Drugs LLC, we prioritize antimicrobial stewardship to ensure responsible and safe usage of antibiotics. As part of our commitment to your well-being, our policy permits only ONE Emergency Antibiotic Pack per person per year.

This approach aligns with the principles of responsible medication use, emphasizing the importance of judicious antibiotic prescribing.

For any specific inquiries or concerns, please contact our team at care@emergencydrugkits.com

The inclusion of questions related to kidney and liver disease in our form is crucial for ensuring the safe and effective use of antibiotics. It's important to note that individuals with kidney or liver disease can still use antibiotics, but the dosage must be tailored to their specific level of dysfunction. This adjustment is a delicate process that requires close monitoring by a qualified physician.

Under our model of antibiotic provision, we prioritize the safety of our patients. Unfortunately, we are unable to extend our service to individuals with chronic kidney or liver conditions in a manner that guarantees their safety. If your physician has confirmed normal kidney function and provided clearance for medication without restrictions, you may answer the kidney disease question as 'No.'

For any specific concerns or further clarification, please feel free to contact our medical team at physician@emergencydrugkits.com

At Emergency Drugs Partners Inc., we operate on an asynchronous platform, meaning a direct consultation with the physician is generally unnecessary. If there are no allergies, contraindications, or major health concerns indicated on your form, the information provided is typically sufficient for the physician to process your order.

If you don't receive any communication, it signifies that the physician had no additional questions, and your order has been successfully processed. Rest assured, our streamlined approach is designed for efficiency while ensuring the highest standards of safety and care.

Once the order has been successfully processed an email will be sent to you regarding next steps and shipping details.

For any specific inquiries or concerns, please feel free to contact us at physician@emergencydrugkits.com

At Emergency Drugs Partners Inc., we prioritize antimicrobial stewardship to ensure responsible and safe usage of antibiotics. In line with this commitment, our policy allows for the transcript of only ONE Emergency Antibiotic Pack per person per year.

This measured approach is implemented to safeguard the well-being of our patients and to adhere to the principles of responsible antibiotic use.

For any specific inquiries or concerns, please feel free to contact our team at physician@emergencydrugkits.com.

While our physicians at Emergency Drugs Partners Inc play a crucial role in providing certain prescription services, it's important to note that they are not intended to replace your primary care provider. To ensure the safe and responsible prescription of medication, we require that you have undergone a general exam by a healthcare provider within the past 2 years.

This requirement serves as a complementary measure, emphasizing the importance of ongoing care and examination by your primary healthcare provider. For any specific questions or further assistance, please reach out to our team at physician@emergencydrugkits.com

Whether you receive a call and speak directly with the physician depends on your state's regulations. Some states mandate a live encounter with the physician, in which case, you will receive a call. In states where it's not required, you will only receive a call if the physician has unanswered questions related to your current medications or allergies.

Our communication protocol is designed to align with state regulations while ensuring that you receive the necessary attention and clarification if any additional information is needed for your prescription.

For any specific inquiries or concerns, please feel free to contact our team at physician@emergencydrugkits.com

We do not have the opportunity at this moment in time to add other products that you may be aware of in our emergency drug kits.

‍For any specific inquiries or concerns, please contact our team at care@emergencydrugkits.com

Your consultation is seamlessly integrated into the comprehensive package provided by Emergency Drug Partner Inc. The Emergency Drug Kit encompasses both the professional assessment by our physicians and the associated AI services. No supplementary consultation fees apply.

Yes, we do accept Health Savings Account (HSA) cards for your convenience. However, it's essential to be aware of your insurance provider's specific requirements. We recommend verifying with your insurance carrier before attempting to use your HSA card, as some may have particular criteria.

Please note that certain insurers may request an itemized cost breakdown for each medication, a detail that unfortunately, we cannot provide. We encourage you to reach out to your insurance provider to ensure a smooth and accurate payment process.

Yes, we do accept Flexible Spending Account (FSA) cards for your convenience. However, it's important to verify with your insurance provider before using your FSA card, as the acceptance may depend on specific insurance requirements.

Similar to Health Savings Account (HSA) cards, certain insurers may have particular criteria, such as an itemized cost breakdown for each medication. Unfortunately, we are unable to provide this detailed breakdown. We recommend reaching out to your insurance provider for clarity on their requirements.

At Emergency Drug Partners Inc., we facilitate convenient payment options to streamline your experience. We gladly accept all major credit cards, ensuring a hassle-free transaction process. For added flexibility, you can also use your Health Savings Account (HSA) or Flexible Spending Account (FSA) cards. However, we recommend confirming the necessary documentation for approval directly with your HSA/FSA carrier.

It's important to note that health insurance is not accepted as a form of payment at Emergency Drug Partners Inc.

At Emergency Drug Partners Inc., we do not accept any form of health insurance. The  Emergency Drug Kit, encompasses comprehensive consultation and associated AI services is not covered by insurance. We strive to provide transparent and straightforward payment options to ensure a seamless experience for our patients.

Your medication is dispatched directly from our partner pharmacy using the United States Postal Service (USPS). For orders within the United States, you will be provided with tracking information once your order is shipped.

This shipping method ensures a reliable and efficient delivery process for your prescribed medications.

For any specific inquiries or concerns related to shipping, please feel free to contact us at orders@emergencydrugkits.com

If you have not received your tracking number by email, then please reach out to us at orders@emergencydrugkits.com

Our team is dedicated to ensuring that you have the necessary information to track the shipment of your prescribed medications.

We appreciate your prompt communication, and our team will assist you in resolving any tracking-related concerns.

If you discover that an item is missing from your order, please notify our customer service team promptly by emailing orders@emergencydrugkits.com

‍You have a 30-day window to report any missing items. Unfortunately, outside of this 30-day period, we are unable to replace any missing medications.

Your timely communication is crucial, and our team is committed to addressing and resolving any concerns related to the contents of your order.

We apologize sincerely for any inconvenience caused by the delay in receiving your  Emergency Drug Kit bag or booklet. The current global supply chain challenges have posed difficulties in obtaining cases and books promptly.

If you have not received your Emergency Drug Kit bag or booklet, kindly reach out to us at orders@emergencydrugkits.com

‍Our team is committed to addressing any concerns promptly and ensuring that you have all the necessary resources for your Emergency Drug Kit. Thank you for your understanding.

We are able to cancel the order at anytime in the order process BEFORE the product is shipped.
‍
Once an order has been processed, we are unable to accept any returns and all sales are final. If you feel that a mistake has been made with your order then please email us at orders@emergencydrugkits.com

Our dedicated staff will provide you with the necessary information and assistance.

While Emergency Drug Kits Inc. primarily offers carefully curated emergency antibiotic packs, we understand that individual circumstances may warrant specific medication requests. If you have a valid reason such as allergy, sensitivity, or potential drug interactions, we welcome your request for a particular medication.

Please contact our team at physician@emergencydrugkits.com with your specific request and reasoning. Our medical professionals will review your case and, if deemed necessary for your safety and well-being, may substitute the requested medication for one of the existing options offered in the emergency kit.

We appreciate your understanding and commitment to your health.

Yes, the antibiotics provided by Emergency Drug Kits Inc. are the same as those you would obtain from your local pharmacy or hospital. While it's true that many antibiotics and other drugs are manufactured outside the US, we want to assure you that we thoroughly vet offshore generic manufacturers. Our commitment is to ensure they are in good standing with both US and national drug manufacturing regulations.

Rest assured, our stringent vetting process aligns with the highest standards, guaranteeing that you receive medications of comparable quality.

For any specific inquiries or concerns related to the antibiotics provided, please contact our team at physician@emergencydrugkits.com

Regulations mandate pharmacists to assign an expiration date of one year to most dispensed medications. However, it's important to note ongoing studies, such as the "shelf life extension program," exploring ways to extend the shelf life of medications.

To maximize the viability of your antibiotics, we recommend storing them in a cool, dry place. Proper storage conditions play a crucial role in preserving the effectiveness of the medication.

For any specific inquiries or concerns related to medication storage, please contact our team at care@emergencydrugkits.com

If you have an allergy to any of the antibiotics, it is crucial to notate this information on your submission form. Allergies play a significant role in the prescribing process, and our consulting physician will consider them when reviewing your case.

Our approach allows the consulting physician to make a substitution if there are documented allergies. It's important to note that there is almost always a viable substitution that can be made while ensuring your safety and well-being.

To facilitate this process, please ensure that any allergies are clearly indicated on your submission form. It's essential to be thorough in providing this information, as substitutions cannot be made once the order is placed.

For any specific inquiries or concerns related to allergies or substitutions, please contact our team at physician@emergencydrugkits.com